They do not use remote access but will advise you step-by-step on what you can do. My suggestion is to post the required DDS logs on the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. Dell Community Forums no longer do one-on-one malware removal, so we can go only so far here.
It appears that you will need to dig a bit deeper to find out what has been installed. You did not mention redirects, so I'm assuming your symptoms are simply the adware pop-ups and the game that you reported. # Running from : D:\Computer fix\adwcleaner.exeįile : C:\Users\Miguel\AppData\Local\Google\Chrome\User Data\Default\PreferencesĪdwCleaner.txt. # AdwCleaner v2.300 - Logfile created at 22:14:40 When is the adobe flash player install (a fake), the second is a game where it is trying to get me to squash a roach with a flip flop. Time elapsed: 1 hour(s), 41 minute(s), 16 second(s) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM The link said I have the latest version of adobe flash player. Scroll down to the free version here: We can address that further, so let us know the results. If what you installed was malware, try running a scan with each Malwarebytes anti-malware and/or your resident anti-virus scan. Following that try reinstalling a clean copy of Flash or wait for an update (probably this month) and at that time reinstall Īssuming you are using Windows 7 or earlier OS: If what you installed was really a Flash update.
You could run the Adobe Flash Uninstaller.
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